In that time known as Back in the Day, how an auto service shop worked was much different. Bills were hand-written or printed from a standalone computer. Parts were ordered through a large paper catalogue. If the shop needed an immediate part, they would call a nearby distributor to see if they could drop it off.
It doesn’t work that way today. Applications and the Internet of Things (IoT) drive daily operations. This allows for quicker responses, available parts, and improved customer service.
That is, it can be this way if you’ve embraced this technology. If not, there’s potential for your business to dry up. One of the first things to consider is new the shop management software. If you are at that stage now, here are three things to consider.
IoT Capable
Even if your diagnostic machines aren’t connected to the internet, it may eventually happen. Or, you may get new ones that are part of the IoT. In that case, you need shop management software that links with it. This allows you to see what’s going on with a vehicle on a tablet or other PC if you are involved with other things.
Point of Sale Capabilities
On top of IoT, your shop management software should also be able to perform Point of Sale (PoS) transactions. One, this allows you to use multiple components without purchasing separate applications. Two, it can deliver diagnostic information directly into a customer’s invoice for billing purposes.
Growth With Your Business
The management software should be flexible enough to grow with your business. In other words, customization must be available through the company or your use to add additional functions. This permits you to maintain the stability of data while introducing new features.
In the end, as you go about updating your shop, come to find the right shop software for your needs. Contact eGenuity for more information.
